Money Back Guarantee

Payment via the Money Back Guarantee

Thanks to the Millaxo Money Back Guarantee, your payment is fully covered. We keep your money in our escrow account for 21 days after delivery of your item. Thus, you have time to carefully inspect your order knowing your money is safe in our account. Only then do we transfer payout to the seller.

Commitment to Authenticity

Our promise: Every new and used item on Millaxo is authentic. Our seller are required to inspect each item’s authenticity and may only list original items. However, should issues arise, you have 21 days upon delivery of your order to contact our support team and get your money back.

21 Days Global money-back guarantee

Is your item defective, malfunction, not as the seller described or does not meet your expectation? No worries! You have 21 days (after the day of delivery) to initiate a return and receive a full refund quickly and easily thanks to our global money-back guarantee.

Insured shipments

Sellers ship every order with full insurance coverage. In rare case of unsuccessful delivery, your shipment would be fully insured, so you can make both domestic and international purchases risk-free.

Millaxo’s quality & security team

Our 10-person quality & security team works hard to detect suspicious listings and address issues before they arise, allowing you to focus on what’s most important – finding the right items!

Also our team is always here to support you during the whole buying process, in case there is any issue with the item you received.