Orders & Shipping

ORDERS

Do I have to register to place an order?

To ensure that all order updates are safely received, we ask all customers to register with Millaxo before an order is placed. All we need is your name, home address, email address, and a password of your choice. It then only takes a few simple steps for you to place your order, however please contact our Customer Service team should you have any questions regarding the registration or ordering process.

How can I contact Millaxo?

Our Customer Service team will be happy to assist with any questions you may have about our products, your order, or any other queries you may have. Simply drop us a line at the following email address: client@millaxo.com, and we will aim to get back to you as soon as possible.

SHIPPING

How will Millaxo ship my order ?

Your order will be dispatched for delivery via DHL/FedEx. Once shipped, we will also provide you with a tracking ID to enable you to track the progress of your delivery.

Will my shipment be insured?

Of course, your DHL/FedEx shipment will be trackable and fully insured to the total value of your order. In the very unlikely event that there is an issue with your order, please contact our customer service team and we will be happy to assist.

How long will it take for me to recieve my item?

Once shipped, your watch will be delivered within 14 days anywhere in the world.

PAYMENT

Which forms of payment are available?

We accept payment in a variety of ways. You are able to pay easily and securely via credit and debit cards (Visa and MasterCard) and Apple Pay. All payment details are kept secure and safe. Please note that we are unable to accept payment via cash.

Can I view your item in a retail shop?

Since we are an online-only business, we do not have any high-street retail spaces, nor do we carry any stock at our offices. However, we offer free and insured shipment to the country of your choice.